Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the Salon, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before taking the services. Your booking is available for 30 days.
In case of dissatisfaction from our services, clients have the liberty to cancel their services and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
Customer satisfaction is our main priority. If we fail to provide services from our end, but the customer has paid for the service then customer will be liable to mention the same to us. If the customer changes its mind for the services taken, we will not be liable to cancel the service. In case customers asks us to hold the processing of the service, we shall hold the fees paid to the department in the case.
Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to government or any third party would be applicable.
Refund Policy
We will refund the money only in case we fail to provide service to our customers from our end. Applicant need to apply for the same via email at info@alurahairbeauty.com
Refund will not be provided to the user, once it is earned by the company, because of the time and energy invested by our manpower for their work done, which is not returnable. So basically, all the processing fees, payment gateway charges, admin fees, and cost of resources for the work done, will be deducted. In short, further, we can’t refund any money which is paid to government bodies, such as filing fees or taxes, or to other third parties with a role in processing your order.